Refund policy

RETURNS & EXCHANGES

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

 

To be eligible for a return, your item must:

  • Be still in original packaging (the inner packaging must not be tampered with)
  • Product was never assembled or used
  • The product and packaging is in full salable condition when received back to our warehouse

If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.

All returns must be post-dated within 60 days of the delivery date. Should the return exceed the 60-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied. 

If you are eligible for a return or exchange based on our policy you can mail your product to:

ADD YOUR COMPANY NAME AND ADDRESS

The packing slip/receipt sent with your order is not a return label. No RMA is required. Steam Genie Pro does not offer return labels or take responsibility for return shipping. Shipping costs are non-refundable. 

If your package is refused or returned to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees, which will be taken out of any eligible refunds after the package is returned to us.

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return, or indicate the item you wish to exchange for. You can use a piece of paper, an enclosed packing slip, or a printout of your email confirmation. This will allow for faster processing.

Processing can take 7-14 Days once we receive it.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you experience any issues with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.


REFUNDS

Please allow 7-14 business days for returns to be processed once it has arrived back at our facility. You will be notified should the return be approved or rejected and refund denied.

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original payment method by the 5th business day, please get in touch with support@BuyEcoSteam.com to verify that the refund has been processed.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

LATE OR MISSING REFUNDS

If it has been more than five business days since your return was processed and you have not received an email notification about its status, be sure to check your Junk/SPAM folder, as these messages can sometimes end up there.

Should no message be found, or you are not seeing the funds returned to the original payment method by the 5th business day, please contact support@BuyEcoSteam.com to verify that the refund has been processed.

MISSING ITEM(S)

Contact support@BuyEcoSteam.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to submit a claim with the carrier as well.

Verify the packing slip, which will list all items enclosed in your package/order. Should any items listed be missing from the package, please include photo verification of the following: the packing slip, all contents of the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the delivery date exceed 5 days and we have not received the requested verification, we will assume the order was received in accordance with our records and therefore will be unable to offer any compensation.